.: Made with a medium-heavy fabric (8.0 oz/yd² (271 g/m²)) that consists of 50% cotton and 50% polyester for that cozy feel and warmth you need in a hoodie.
.: The classic fit along with the pouch pocket and the tear-away label make for a highly comfortable, scratch-free wearing experience.
.: The color-matched drawcord and the double-lined hood add a stylish flair and durability that tie everything together.
.: Made using 100% ethically grown US cotton. Gildan is also a proud member of the US Cotton Trust Protocol ensuring ethical and sustainable means of production. The blank tee's dyes are OEKO-TEX-certified dyes with low environmental impact.
.: Fabric blends: Heather Sport colors - 60% polyester, 40% cotton
Shipping Policy
Shipping Destinations
We ship worldwide, allowing customers to shop confidently from any country.
Shipping Times
- Domestic (same country): 3-7 business days
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International (from other countries): 7-21 business days
Note: Times may vary due to customs, holidays, or weather.
Order Processing
Orders are processed within 1-3 business days. You’ll receive a tracking email once your order is shipped.
Shipping Costs
Domestic orders often include free standard shipping. International costs depend on location and weight, calculated at checkout. Duties and taxes may apply for international orders, based on your country’s regulations.
Tracking and Delays
Tracking info is provided for most orders. If your order is delayed, contact us at support@looxiy.com.
Incorrect Address
Please ensure accuracy in shipping details. We’re not responsible for incorrect addresses. Return shipping due to address errors may incur extra costs.
FAQs
When will my order be shipped?
Order Processing: Orders are processed within 1-3 business days after your purchase. Once processed, you’ll receive a tracking email for updates on your shipment.
Delivery Time: Delivery times vary based on location:
Domestic (within the same country): 3-7 business days
International (from other countries): 7-21 business days
Please be aware that delivery times may be affected by customs, holidays, or weather conditions. Thank you for your understanding and patience; we are committed to delivering your order as quickly as possible!
What do I need to know?
Here’s what you should keep in mind when shopping with us:
- Product Quality: We prioritize quality in all our products, using high-grade materials and strict quality checks.
- Ordering Process: Ordering is easy! Simply select your items, add them to your cart, and proceed to checkout.
- Shipping: Orders are processed within 1-3 business days. Domestic delivery generally takes 3-7 business days, while international delivery ranges from 7-21 business days.
- Returns and Exchanges: Enjoy a 30-day return policy on all items, with products returned in their original condition.
- Customer Support: Our support team is here to assist with any questions. Reach out via email, phone, or live chat for help.
We’re committed to making your shopping experience smooth and enjoyable!
How will I know if order is placed successfully?
Once your order is placed, you’ll receive a confirmation email from us with your order details, including the order number, items purchased, total cost, and shipping information. Please ensure your email address is correct at checkout to receive this confirmation.
If you don’t receive the email within a few minutes, check your spam or junk folder. You can also log into your account on our website to view your order status anytime. For any questions or issues with your order, please contact our customer support team for assistance.
How do I check the status of my order?
You can easily check the status of your order anytime. Here’s how:
- Account Login: Log in to your account on our website using your username and password.
- Order History: Go to the 'My Orders' section, where you’ll see a list of all your orders.
- Order Details: Select the specific order you’d like to track. This section provides updated details about your order status, including if it’s been processed, shipped, or delivered.
For any additional help, our customer support team is ready to assist you via email. Simply reach out, and we’ll be happy to provide further information about your order status.
Can I cancel my order?
Yes, order cancellations are possible under specific conditions. Here’s what you should know:
- Cancellation Window: Orders can be canceled within 24 hours of placement. After this period, the order moves to processing and shipment stages and can no longer be canceled.
- How to Cancel: To cancel your order, please email our customer support team at support@looxiy.com with your order number and cancellation request.
- Refunds: Upon approval of your cancellation request, a full refund will be processed to the original payment method. Please allow a few business days for the refund to reflect.
- Exceptions: Certain items, such as custom-made or personalized products, may not be eligible for cancellation. For more details, refer to our cancellation policy.
Feel free to contact our customer support team if you need further assistance or have additional questions.
Do you allow exchanges?
Yes, we allow exchanges for online orders. Here’s what you need to know:
- Exchange Window: Requests for exchanges can be made within 30 days of receiving your order.
- How to Exchange: To initiate an exchange, email our customer service team at support@looxiy.com with your order number and details of the item you’d like to exchange.
- Process: After your exchange request is approved, you’ll receive instructions on returning the original item. Once we receive it, we’ll process the exchange and ship the new item to you.
- Conditions: Items must be in original condition, unworn, and with tags intact. Note that personalized or custom-made products are not eligible for exchanges.
For further assistance, please reach out to our customer support team.